How Photo Documentation Saves You Time & Money
Working in the propane industry, you’ve heard it before: if it wasn’t documented, it didn’t happen. The good news is that documentation doesn’t have to be daunting anymore. New advancements in digital forms and online documentation software have become the norm in our industry, and photo documentation is a tool that more and more marketers are implementing to reduce risk, increase efficiencies, and help maintain code requirements.
How Photos Protect Your Propane Company
Reduce Liability from the DIY Homeowner
From installing a nearby air conditioner to completely moving the container set, nothing is unheard of. Any of these scenarios can result in a safety hazard and a lawsuit for your company if there is an incident revolving around an insufficient setback relative to a source of ignition or building opening.
Having clear photo documentation that your work was compliant with NFPA 58 and other federal, state, and local requirements when you were there will help safeguard you against liability. A robust photo documentation process will help avoid unnecessary safety hazards to better protect your customers.
Save Time Sending Issue Reports
Many current routines for reporting issues to the office, such as writing on the back of the delivery ticket, can allow important follow-ups to be missed. Instead, instruct your field team to use photographs to report any issues they see. Then, create a process for organizing those photos when they come in. Photo documentation is easy and increases the chances that issues that need to be addressed won’t slip through the cracks.
Inspect and Improve Technician Performance
Photos are a great tool to help your management team evaluate technician performance and provide real-time coaching and training. When a mistake is corrected immediately by a supportive manager, the technician will internalize the feedback and avoid making the mistake in the future. Giving feedback to your team in real-time changes technician behavior for the better. In addition, photos stored on the cloud are instantly accessible to back-office staff, managers, and owners, making technician performance evaluation simpler than ever.
Related Post: The Marketing Secrets Every Propane Company Needs to Know
What Are You Waiting For?
Having clear photo documentation will help protect your company from liability in the event of litigation. The process will help you identify and employ training opportunities for your team. Finally, photo documentation will help avoid unnecessary safety hazards to better protect your customers, employees, and company. Contact us today for a free demo of the P3 Compliance System to see how photo documentation can start saving your team time and money.