In these unprecedented times it is critical that companies react quickly to ensure the health and well-being of their employees and customers. Having written Policies and Procedures for COVID-19 will set consistent guidelines and improve the communication to reassure customers and provide the safest way to run your operation through a challenging period.
Policies are designed to ensure uniform behavior and task completion in accordance with best practice or regulatory requirements. It is especially necessary to have COVID-19 policies in place for all employees that may interact with a customer or have a discussion over the phone. The policy should also include personal health and safety recommendations, along with guidelines for office personnel and work-from-home employees.
Procedures document the who, what, when, and how a task is performed. Each procedure defines who is responsible, what steps are required, and how the progression of steps is performed.
Policies and procedures serve as a guiding document that outlines the who, what, where, when, and how of your propane company’s daily operations. Policies and procedures created by P3 Propane Safety are designed to help your company meet required industry regulations while being completely customized to your company’s specific needs. Additionally, your policies and procedures manual guides employee training and your safety documentation process.Policies and Procedures in BPN Magazine